PRIVACY POLICY

 

 

This privacy policy (“Policy”) describes the personal data collected or generated (processed) when you use Puck Support’s websites. This Policy describes the types of personal data collected when you use our Sites and how your personal data is used, shared and protected. It also explains the choices you have relating to your personal data and how you can contact us.

 

WHO is Responsible for the Processing of Your Personal Data?

The Puck Support Company is responsible for the processing of your personal data will depend on how you interact with our Sites and where you are located in the world.

 

WHAT Personal Data We Collect and WHEN

We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our consumer services, request to receive communications, participate in our events or contests, or interact with our Sites.  This personal data includes your:

  • Contact details including name, email, telephone number and shipping, billing address

  • Personal details including gender, hometown, date of birth and purchase history

  • Payment or credit card information

  • When interacting with our Sites, data is automatically collected and shared with Puck Support by the technology platforms providing the experience.  For example, your web browser or mobile device may share certain data with Puck Support as those devices interact with Puck Support’s Sites. More information about these practices is included in the Cookies and Pixel Tags section below.  This data includes:

  • Device IDs, call state, network access, storage information and battery information

  • Cookies, IP addresses, referrer headers, data identifying your web browser and version, and web beacons and tags

 

WHY and HOW We Use (Process) Your Personal Data

We use the personal data we collect from you in the following ways:

To Provide the Features of the Sites and Services You Request 

When you use our Sites, we will use your data to provide the product or service you have selected.  For example, if you make a purchase on Pucksupport.com, or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you reach out to our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question. 

To Communicate Information about our Products, Services, Events and for Other Promotional Purposes

 

If you are an existing customer of Puck Support (for example, if you have placed an order with us), we may use the email address provided to send you marketing communications about similar Puck Support products or services, unless you have opted-out. In other cases, we ask for your consent to send you marketing information about Puck Support’s products, services, events and promotions. We may use the information that you provide to us as well as information from other Puck Support’s products or services - such as your use of Puck Support’s Sites, your participation in Puck Support’s events and contests (possibly through other Puck Support affiliates) - to personalize communications on products and services that may be interesting for you. Where legally required, we will also seek your consent for sending marketing communications.

 

To Operate, Improve and Maintain our Business, Products and Services 

We may use the data you provide to us to operate our business.  For example, when you make a purchase, we may use that information for accounting, auditing and other internal functions.  As another example, we may use data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Sites. 

 

To Protect Our or Others' Rights, Property or Safety 

We may also use data about how you use our Sites to prevent or detect fraud, abuse, illegal uses and violations of our Terms of Use and to comply with court orders, governmental request or applicable law. 

 

For General Research and Analysis Purposes 

We use data about how our visitors use our Sites and Services to understand customer behaviour or preferences.  For example, we may use information about how visitors to Pucksupport.com search for and find products to better understand the best ways to organize and present product offerings in our storefront.

 

SHARING of Your Personal Data

Puck Support’s Sharing

Puck Support shares your personal data with:

  • Puck Support’s affiliates for the purposes and under the conditions outlined above 

  • Third party service providers processing personal data on Puck Support’s behalf, for example to process credit cards and payments, shipping and deliveries, manage and service our data, distribute emails, research and analysis, manage brand and product promotions as well as administering certain services and features. 

  • Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our Sites or violations of our Sites’ Terms of Use and our policies; (iii) defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation (e.g., counterfeiting)

We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation)

 

PROTECTION and MANAGEMENT of your Personal Data

  • Encryption & Security: We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to these systems. 

  • Retention of your data: We retain your personal data for as long as necessary to fulfil the purposes for which we collect it, except if required otherwise by law. 

  • Your rights related to your personal data:  You have the right to request: (i) access to your personal data; (ii) correction of your personal data if it is incomplete or inaccurate; or (iii) deletion of your personal data. You also have the right to object to the processing of your personal data on compelling legitimate grounds relating to your situation. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time. You also have the right to object to the processing of your personal data, including opting-out from the use for direct marketing purposes.

 

COOKIES and Pixel Tags

Puck Support receives and records information, which may include personal data, from your browser when you use our Sites. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP-address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Sites such as click behavior, purchases and indicated preferences; and (ix) access times and referring URLs.

 

Third parties may also collect information via Sites through cookies, third party plug-ins and widgets. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.

We use cookies and pixel tags to track our customers’ usage of the Sites and to understand our customers’ preferences (such as country choices). This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about site traffic and site interaction, to identify trends and obtain statistics so that we can improve our Sites. There are generally two categories of cookies used on our Sites:

  • Functional: These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Sites within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.

  • Performance: These cookies allow us to improve our Sites’ functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember site preferences you have selected. Refusing these cookies may result in poorly-tailored recommendations and slow site performance.

 

CHANGES to our Privacy Policy

Applicable law and our practices change over time. If we decide to update our Policy, we will post the changes on our Sites. If we materially change the way in which we process personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our Policy and keep yourself informed of our practices. This Policy was last modified in January 2021.

 

QUESTIONS and Feedback

We welcome questions, comments, and concerns about our Policy and privacy practices.

If you wish to provide feedback or if you have questions or concerns, or wish to exercise your rights related to your personal data, please contact Consumer Services at: team@pucksupport.com or write to us 

140 Park Lane

Gravenhurst, Ontario

P1P-1L6

 

If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner.